Do you accept return and refund?

Due to the nature of the products and the personalisation involved, All sales are final. We do not accept return.
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We address these on a case by case basis but will try out best to work towards a satisfactory solution, if you have any queries please feel free to contact us at emoldigitalart@gmail.com
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In the event that your order arrives damaged in any way, please email us as soon as possible at emoldigitalart@gmail.com with your order number, name, and a photo of the item’s condition.

Are your pencil and colour portraits traditionally hand painted?
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Our pencil and colour portraits are not traditionally hand painted on paper.

We use the art graphic design software and paint by hand on a drawing tablet to create our artwork and printed on wrapped canvas or framed canvas.
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We can change colour, background, remove some part of photos, add effects, features into the photos and etc, just email us your requirements and we will do our best to make you satisfied with the proof.

Where do you deliver?

We are a UK based company however have other printing locations in the UK, EU, US and Canada so we are able to offer standard delivery of our artwork in just a matter of days.
If you are not from the UK, EU, US and Canada please order the Digital Download so that you can conveniently print the artwork at any local print shop.
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How much does delivery cost?
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We offer FREE standard delivery,
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How long will it take to receive my order?
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We will send your proof for you to preview within 48H. If you are happy with the proof. We will take 2-3 business days (excluding Saturday, Sunday, and bank holidays) to print and despatch the artwork. And then you should receive your door within 5-10 days for Free Standard Shipping.
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If you need your order as soon as possible, please contact us.

How to order?
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1-Click Shop on the top of the page and choose the service you would like to order to see the price.
2- Email us your high quality photo/photos and your personalization (pencil or watercolor) and also let us know your requirements (name, preferred font, your own text or leave blank etc…)
3- Make payment to us. We will email you our bank details
4- You will receive your custome painting digital proof JPEG/PNJ picture (300dpi) to your email for your review within 48 hours
5- If you would like to request corrections on the picture feel free to let us know. We will try our utmost to meet your request. If not we will send through your email the final proof. You can print it at home or local printing shop or use online printing service. If you use printing service, we will print, despatch and ship to you within 5-10If you need your order in the fastest time possible, please let us know.
6- Please note that if you would like to change/add photo or change placement on proof to redo portrai, £9/PERSON/PET REQUIRED
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– PET is counted as 1 character

1- High resolution actual size and non blurry photos with Full Face Features & Hairstyles ( Old & Blurry Photos might be okay if they are the only photos you could find. We will try our best but BE AWARE that it might affect the outcome of final artwork
2- Good Lightning, Not over brightened
3- Face not blocked by someone
4- If you can send photos that are compatible with each others, you can get much better results